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What is your delivery policy?

Postage costs are calculated by weight and destination.

The total shipping cost will be calculated before you go through the check out process. Please note that 'Sarah Lovell Art' does not make nay profit on shipping charges.

We only send by Royal Mail first class service.

We aim to send out any orders within 1-2 business days of receiving them (excluding weekends and UK public holidays).

We ship worldwide.

Charges:

  • Free shipping on all card orders to the UK
  • Prints and Colouring Books : £3.50 shipping costs per order

How Do I Exchange or Return an Item?

We want you to be entirely happy with your purchase from 'Sarah Lovell Art' . So if , for any reason, you are not completely satisfied with your purchase(s) please simply return the items in their original condition within 30 days.

To arrange a return, please email us with your full name and address and whether you would like a refund or an exchange.

The cost of returning the item is your responsibility and the item is your responsibility until it reaches us. We will not refund postage cost unless the item is faulty or a mistake is made through us.

We recommend that you return the item using a delivery service that insures you for the value of the goods, such as 'Royal Mail' recorded delivery. You will then be able to apply for compensation of the item is lost.

Please not, we will have to charge for post and packaging on exchanges. We will always inform you before any transaction beforehand.

Any returned items will be refunded as soon as possible upon receipt. We will minus the cost of the initial post and packaging fee. You will be notified by email as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.

Please allow 5 working days for us to process your refund upon receipt of the goods. Once we have processed your refund, we will notify you by email when your Paypal account has been credited.

Delivery charges (the amount you paid to have the item delivered to you originally) are non refundable unless you have received an incorrect or faulty item from us.